Now Hiring - BDC Assistant Manager in Broken Arrow, OK

For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.

What we offer:

• Health, dental, vision

• Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life

• 401(k) Option with company match

• Gym Discounts

• Free Saturday Lunches

• 5 Day work week

• Christmas Club savings plan

• Paid Volunteer Time Off

• Paid Time Off

BDC

• Maintain the flow in the BDC, overseeing the engagement of employees and guest

• Making sure the BDC is never left unattended during business hours. Post scheduled appointments on appointment board in Internet Department.

• Purify and update Customer changes in CRM with the Team Leads

• Train and aid Team Leads on how to follow up on unsold car transaction with guests

• Coordinate with necessary departments when an appointment is scheduled

• Assign Leads (teach and monitor Team Lead accuracy and effectiveness)

• Continuously view BDC dashboard for appointment opportunities and confirmations

• Walk the BDC room aiding each client advisor in effective response and response methods that lead to a positive sale outcome for Nelson.

• Step in on BDC communication when needed to help secure a great guest experience and outcome.

• Daily coaching

• Daily follow up verification, using the Nelson ilead protocol as a benchmark

• Train Team Leads and Sales team

• Maintain daily conversion of BDC metrics by individuals so we can coach and encouragE

• Develop and teach how to work a deal through pencil including submitting to lenders

• Aids Team Leads in the effective use of Next Up rotation resource

• Along with Team Leads, verify Next Up and CRM visits match on a daily basis

Training

• Training on all aspects of the Nelson BDC process

• Instructor for Nelson University

Administrative and Community

• Serves through NESPI organized events

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.